Privacy Policy

1. Introduction

Welcome to RatelX (“we”, “our”, “us”). We provide AI-driven solutions and services to businesses to improve operational efficiency.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect

2.a. Information You Provide

We may collect:

• Name
• Email address
• Phone number
• Company name
• Business requirements or project details
• Any information submitted via forms, email, or communication channels

2.b. Automatically Collected Information

When you use our website:

• IP address
• Browser type
• Device information
• Pages visited and interaction data
• Cookies and tracking data

2.c. Client Data (Important)

If you engage our services, you may share:

• Business data
• Operational data
• Customer-related data (depending on project scope)

We process such data strictly under client instructions.

3. How We Use Your Information

We use your data to:

• Provide and improve our services
• Communicate with you
• Understand your business needs
• Send updates, proposals, or marketing (if opted in)
• Ensure security and prevent fraud
• Comply with legal obligations

4. AI & Data Processing

RatelX uses AI technologies to deliver services.

• Data may be processed using third-party AI tools or models
• We take reasonable steps to ensure data security and confidentiality
• We do not use client data to train public AI models unless explicitly agreed

5. Sharing of Information

We may share your data with:

• Service providers (hosting, analytics, communication tools)
• AI infrastructure providers (as required for service delivery)
• Legal authorities when required by law

We do not sell your personal data.

6. Data Retention

We retain data:

• As long as necessary to provide services
• To comply with legal obligations
• To resolve disputes and enforce agreements

Client data retention depends on contract terms.

7. Cookies & Tracking

We use cookies to:

• Improve website functionality
• Analyze traffic
• Enhance user experience

You can control cookies via browser settings.

8. Data Security

We implement reasonable technical and organizational measures to protect your data. However, no system is 100% secure.

9. Your Rights

Depending on your location, you may have rights to:

• Access your data
• Correct or delete your data
• Withdraw consent
• Object to processing

To exercise rights, contact us at: contact@ratelxai.com.

10. Third-Party Links

Our website may contain links to third-party services. We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated date.

12. Contact Us